Contact us

We will answer you as soon as possible to obtain a customized service with the best possible quality.

The most frequently asked questions

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How does the online booking process work?

The customer makes a reservation request with the requested information. We answer this request under Max 24h by whatshapp mail or phone.

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What types of vans are available and how many passengers can they accommodate?

Vans of 7 seats, electric with driver.

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What are the rates for the reservation?

The rates are sent after the customer requests a quote on the website or other channels.
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How do I change or cancel my reservation?

By phone and by email.
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Are the vans equipped with access for people with reduced mobility?

This will depend on the equipment the person needs, it is best to send us a message before.
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How can I contact the driver before the trip?

The client will receive the driver’s contact information 24 hours before the trip.

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What is the policy on baggage and large baggage fees?

Nothing, it is counted in the price, it just needs to be have enough space.

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Do the drivers speak several languages?

They can speak French, English and Portuguese on request.

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Is insurance included in the price of the reservation?

Yes.

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What payment options are available?

Mb-way, transfer, Cash.

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How does the pick-up and drop-off service work?

A driver picks up the customer at the indicated address and drops him off at the customer’s request made beforehand.
For an arrival at the airport, the driver will be waiting for you at the arrivals with a sign with the name of the passengers.

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Are there any discounts or special offers for group or long-term bookings?

10 % for an online reservation
20% for a sponsor or sponsored person.
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Are pets allowed on board the vans?

If they are in a cage
If they are in cabins, but not free of Van.

Contact us

info@sayenpremiumtours.com

+ (351) 964 599 621